TERMS & CONDITIONS
Conditions of Business for All About Africa Tours & Travels cc
(Reg # 2004/124115/23)
1. Our quotations are subject to availability of accommodation and vehicle at the time of booking the service..
2. Quotations are only valid if a firm booking for the tour (s) is received in writing within 30 days. Thereafter the validity of this quotation ceases automatically.
3. Any changes in the itinerary may result in price difference.
4. This quotation is based on presently known rates. Should prices change due to increases e.g. hotel rates, sales tax, VAT, entrance fees, and tourism levy etc. All About Africa Tours & Travels reserves the right to amend the quotation accordingly without prior notice.
5. Luggage & personal possessions are carried at your own risk. All About Africa Tours & Travels accepts no responsibility for any loss or damage to luggage or personal possessions of passenger
GROUPS & FIT’S PAYMENT - CANCELLATION:
6. Reservations and tour processing only becomes factual if a written booking request is received. A 20% deposit is required for confirmation of booking. During peak seasons and if requested by a supplier, the deposit may be non-refundable.
Full payment is due 45 Days before arrival. All About Africa Tours & Travels reserves the right to withdraw all services completely if payment conditions are ignored.
7. If a tour is cancelled 45 - 30 days prior to arrival, All About Africa Tours & Travels reserves the right to recover i.e issue an invoice for any costs incurred or charges received from suppliers up to the date of cancellation.
8. If the tour is cancelled in its entirety within 29 - 15 days before the intended arrival, All About Africa Tours & Travels reserves the right to levy/charge 50% cancellations fees based on the minimum number of participants quoted for. If the tour in its entirety is cancelled less than 15 days before the intended arrival in Southern Africa, a cancellation fee of 100% of the total tour price based on the maximum number of passengers, or based on the preliminary rooming list received will be levied.
9. Cancellation fees for individual passengers:
45 - 30 days 25% cancellation fee of total cost
29 - 15 days 50% cancellation fee of total cost
14 – 07 days 75% cancellation fee of total cost
06 or less 100% cancellation fee of total cost
10. GROUP POLICIES:
45 days prior to arrival of a group, a final rooming list is required, together with payment in full for all contracted services. Any cancellations within the specific timeframes will attract a cancellation fee.
All About Africa Tours & Travels is under contract with local suppliers regarding above-mentioned cancellation and payments conditions and are thus forced to abide by these rules and are forced to equally make the agent responsible .
Bank Transfers/ Foreign Payments
11. Differences due to currency fluctuations will not be accepted by All About Africa Tours & Travels.
12. The amount deposited into the All About Africa Tours & Travels Bank account must be equivalent to the amount on the invoice.
13. All About Africa Tours & Travels will only be responsible for the local bank charges and not for any foreign or ‘in-between’ charges by other banks/institutions.
14. Payments of the invoices should be transferred in ZAR (South African Rand). Payments are to be made via bank transfer in South African Rand unless alternative arrangements have been made.
15. Credit cards accepted are master card and visa. Bank charges apply.
16. All About Africa Tours & Travels reserves the right to interrupt/cancel a tour if outstanding amounts due to above-mentioned conditions are disregarded .
17. Rooming lists:
60 days before arrival in Southern Africa - preliminary rooming list
45 days before arrival in Southern Africa - final rooming list
Neither All About Africa Tours & Travels or any person or agent acting on behalf of the company shall be liable nor responsible for any damages or loss sustained by any passenger as a result of any act or whatever cause or omission whatsoever of any hotel, airline or other person, notwithstanding the fact that All About Africa Tours & Travels acted as agent of such hotel, airline or other person.